Refund policy

We want you to love your Avalis Jewelry. If you are not completely satisfied, we offer returns within 14 days of delivery under the terms below. By placing an order, you agree to this Refund Policy.

1. Return Window

You may request a return within 14 days of the delivery date shown on your tracking. Requests made after 14 days cannot be accepted.

2. Return Conditions

To be eligible for a return, your item must be:

  • Unworn, unused and in the same condition you received it
  • Free of scratches, damage, alterations or signs of wear
  • Returned in its original packaging, including the box, pouch and any inserts
  • Returned with its original GRA certificate or any certificate included with the item

Items that do not meet these conditions will not be refunded and may be returned to you at your expense.

3. Earrings

For hygiene reasons, earrings must be returned unworn, with their original backings and in their original packaging. Earrings that show signs of wear cannot be returned.

4. Items That Cannot Be Returned

  • Items marked as Final Sale
  • Gift cards
  • Items returned without their certificate
  • Items damaged through misuse, accidents or normal wear

5. How to Start a Return

  1. Email support@avalisjewelry.com within 14 days of delivery with your order number, the item you wish to return and the reason for the return.
  2. We will review your request and reply with return instructions and the return address. Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.
  3. Pack your item securely in its original packaging and ship it using a trackable service.

6. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. We recommend using a trackable and insured shipping service, as we cannot be responsible for returns that are lost in transit. Original shipping charges are not refundable.

7. Inspection and Refunds

Once your return arrives, we will inspect it and email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card provider, it may take an additional 5 to 10 business days for the refund to appear on your statement.

If your order qualified for free shipping and the return brings the order total below $50, the standard $8 shipping charge may be deducted from your refund.

8. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original item following the steps above and place a new order.

9. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or incorrect, email us within 48 hours of delivery with your order number and photos. Once confirmed, we will send a replacement or issue a full refund, including any shipping costs, at no cost to you.

10. Order Cancellations

If you need to cancel your order, email us as soon as possible. Orders can be cancelled for a full refund only if they have not yet shipped. Once an order has shipped, it cannot be cancelled and must be returned under this policy.

11. Late or Missing Refunds

If you have not received your refund after the timeframes above, first check with your bank or card provider, as processing times vary. If you still have not received it, email us at support@avalisjewelry.com.

12. Disputes and Chargebacks

If you have any problem with your order, please contact us first at support@avalisjewelry.com. Almost every issue can be resolved quickly and directly, and contacting us is the fastest way to get your refund, replacement or answer.

A chargeback is a payment dispute filed through your bank or card provider. Filing a chargeback without first contacting us, or while a return or claim with us is still open, delays the resolution of your issue. By placing an order, you agree to contact us and give us a reasonable opportunity to resolve any problem before filing a dispute.

When a chargeback is filed, we will respond to the bank or card provider with all relevant records, which may include:

  • Your order details and payment confirmation
  • Shipping confirmation, tracking and proof of delivery from the carrier
  • All emails and communications between you and Avalis Jewelry
  • Your acceptance of this Refund Policy and our Terms of Service at checkout

Please note:

  • If you file a chargeback for an item you have also returned, or for an order we have already refunded, we will provide this evidence to your bank, and only one refund will be issued.
  • If a chargeback is filed while a return is in progress, the return will be paused until the dispute is resolved.
  • Filing a chargeback for an order that was delivered as described, or after receiving a refund, may be treated as a fraudulent dispute. Avalis Jewelry reserves the right to contest such disputes and to pursue recovery of the order amount and any related fees.
  • Customers who file disputes that are found to be invalid may be refused future orders.

13. Abuse of This Policy

We reserve the right to refuse returns or future orders from customers who show a pattern of excessive returns, returning worn or altered items, or misuse of this policy.

14. Changes to This Policy

We may update this policy from time to time. The version shown on our website at the time of your purchase applies to your order.

15. Contact Us

For any questions about returns, refunds or this policy, email us at support@avalisjewelry.com. We aim to respond within 1 to 2 business days.